This role is accountable for the strategic planning, upskilling, and delivery of UK & I LHH Career Development & Mobility (CD&M) offering.  

Reporting Relationships:

• Reports directly to Director of Operations, UK & I
• No direct reports

Major Responsibilities 

Delivery Management 

• Partners with Global Product Team and Global Delivery Enablement to ensure consistent content and delivery of CD&M services.
• Partners with CD&M Project Team to oversee client delivery, facilitation, overall resourcing requirements and quality across projects.
• Partners with Lead Consultants and Director of Delivery to oversee and manage the daily performance of assigned CD&M Consultants and Facilitators

• Partners with Solution Leads on presentations and marketing events. 

• Maintain assigned caseload; meet or exceed all personal quality delivery KPIs.
• Facilitation of live workshops and coaching where required.
• Oversee any changes required to materials based on client need and input into any changes required at a global level. 

• Ensure all services are delivered at the highest quality standards and all CD&M consultants use LHH’s current methodology and standards. 
• Ensure accurate candidate reporting through timely data entry into systems.
• Monitor all delivery reporting and respond to gaps to ensure all delivery KPIs are met. Review and resolve all quality issues, including from quality surveys, on a timely basis and with the best possible outcome for both the candidate and the business. 
• Build and implement a talent strategy that maintains an ongoing CD&M bench of consultants/coaches that aligns with the sales pipeline ensuring diversity and high quality.  Oversee onboarding and training of CD&M consultant bench.
• Ensure delivery team develops and maintains mastery level knowledge of LHH CD&M Resources and market changes to ensure Coachees are exposed to relevant services and tools. 
• Anticipate, analyse, and identify client delivery needs and drive consultant professional development to ensure delivery capabilities can meet those needs effectively and profitably.  Consistently seek out, engage and train the next generation of coaching topics and methodologies. 
• Provide guidance to Coaches by conducting meetings that include discussing and adopting best practices in delivering career development services to as well as updates on customer requests. 
• Create and maintain delivery processes linking the portal functionality and delivery requirements.
• Understands backend systems of NGen (Orbit For Consultants (OfC)), Career Mobility Portal (CMP); how these link to delivery and training Coaches/Consultants on any updates.

Financial Leadership 

• Partners closely with Operations Director in P&L management to drive business results in assigned markets. 

• Reacts quickly to revenue fluctuations to ensure the region maintains high quality and hits Delivery Service Cost (DSC) targets, through effective staffing model management.  

• Bachelor’s degree required, or relevant experience
• 10 years of corporate business experience preferred. 
• At least 5 years of experience in delivery or leadership of Human Capital Consulting Services. 
• ICF Certification a plus 
• Strong knowledge of comprehensive exposure to talent development, career development, career transition, change management, and leadership development; able to deliver services to a broad cross-functional Associate population, including people managers, senior managers, and executives.  
• Demonstrated leadership ability. 
• Passionate about top quality customer service and employee engagement. 
• Ability to stay calm under pressure and communicate effectively in person and across virtual platforms. 
• Demonstrates adaptability, self-awareness, empathy, working in teams, and communicating effectively.
• Experience presenting to internal and customer groups. 
• Competitive spirit who finds creative ways to hit business goals and maintain high quality services.  
• Able to integrate new technology and strong desire to embrace technology as a means for improvement of service. 
• Be able to proactively identify issues and problems, analyze possible solutions and execute on recommendations. 
• Ability to forge relationships and collaborate with partners across the global organization. 
• Strong risk analysis skills in decision making. 
• Independent thinker. 
• Able to comfortably navigate the reporting structures, culture, environment, systems, and technologies of LHH and Customers; able to balance and prioritize the needs of both companies without compromising confidentiality or the intellectual property of either organization. 
• Must successfully clear a credit / security / background check if required by Customer. 

What we offer

• Growth opportunities within a human resources global leader.
• We prioritise learning to stay agile in an increasingly competitive business environment.
• We foster an open-minded environment where people spark new ideas and explore alternatives.

Our benefits include:

• Flexible working model
• Private medical insurance (PMI)
• Group personal pension plan
• Career support for family and friends
• 25 working days paid holiday with the opportunity to buy extra days off each year.
• So much more!

Contract: Permanent

Contract Type: Full Time

Hours: 37 per week

Must have the right to work in the UK.

About LHH

The world of work is ever-changing and unpredictable. Organisations are constantly fighting a battle to find and maintain their competitive advantage: their talent. To succeed, they can’t just rely on what works today, working tomorrow. They need to be ready for next.

LHH exists to help individuals, teams, and organisations find and prepare for what’s next. With integrated, end-to-end solutions that include Advisory, Professional Recruitment, Career Transition, and Learning & Talent Development, we are uniquely positioned to work together to make a positive impact on the future of every person we work with at every key career moment.

LHH is at the forefront of change to build a bigger, bolder workforce. Every day is a new day to prepare for, and we’re here to make sure the future works for everyone.

A division of the Adecco Group – the world’s leading HR solutions provider – LHH’s 8,000 colleagues and coaches work with 15,000 organizations in over 60 countries around the world. We successfully help close to 500,000 candidates to enhance their careers every year. Our local expertise, global infrastructure, and industry-leading technology allow us to manage the complexity of critical workforce initiatives and the challenges of transformation. It’s why most of the Fortune Global 500 companies choose to work with us.

This is LHH.

Ready for Next.

www.lhh.com

LHH is an Equal Opportunity Employer.

For additional information on our Diversity and Inclusion policy, please consult the following link:  https://www.lhh.com/uk/en/diversity-and-inclusion/